Process Customer Request For Literature and Forms Detailed Process Model Description

This section provides a detailed description of the “Process Customer Request For Literature and Forms” business process, including:

w	1.0 Analyze Request

w	1.1 Search For Customer

w	1.2 Add Person

w	1.3 Enter Customer Contact

w	1.4 Identify Document Or Form To Send

w	1.5 Request To Email Literature Or Form

w	1.6 Generate Email And Send To Customer

w	1.7 Receive Email Literature Or Form

w	1.8 Request To Print Literature Or Form

w	1.9 Print And Send To Customer

w	1.10 Receive Postal Literature Or Form

1.0 Analyze Request

Reference: Process Customer Request For Literature and Forms Process Model - Page 1 for the associated business process diagram.

Actor/Role: CSR

Description: CSR or Authorized User decides what type of information the customer is seeking.